Privacy Policy

Effective Date: 05-10-2026

KnowToWin ("we," "our," or "us") operates the website https://knowtowin.com and the associated mobile application (collectively referred to as the "Platform"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share your data when you use our Platform.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Name
• Email address
• Phone number
• Date of birth
• Gender
• Educational background
• Geographic location
• Identification documents (like ID proofs or school marksheets for verification or career counseling)
• Guardian details (for a child's account, the guardian's email address, given during verification)

1.2 Automatically Collected Information

When you use our Platform, we automatically collect certain information about your device and usage patterns, including:

• IP address
• Device type
• Operating system
• Browser type
• Pages visited and time spent
• Clicks and interactions with the Platform
• Quiz answers and performance
• Credits earned, referred, donated, purchased, or won in games

1.3 Messages

If you use in-app messaging, we store the messages you send and receive, any files you attach, the reports and blocks you make, and the results of safety checks on your messages. See section 7.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our Platform and services.
• To personalize your experience on our Platform.
• To communicate with you about updates, promotions, and events.
• To analyze usage patterns and improve our offerings.
• To respond to your inquiries and provide customer support.
• To process and fulfill your orders for prizes. For users under 13, we will contact your guardian to obtain consent before shipping the order.
• To manage and facilitate tuition sessions, including video recordings with your consent. These recordings can be provided or deleted upon your request.
• To manage your credits, including earned, referral, donated, purchased and game credits, and to apply the rules on how each type may be used.
• To keep messaging safe, including automated and AI-based checks of messages, and human review of messages that are held or reported (section 7).
• To link a child's account to a verified guardian and give the guardian the oversight described in section 8.
• To analyze data and patterns generated on the Platform, which are our intellectual property, to develop models and improve our services. This analysis uses demographic data like age, education, and income group but does not include personal identifiers like your name or contact details.

3. Data Storage and Security

We take data security seriously and implement reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Your personal data, including identification documents, images, messages, attachments and other uploaded materials, are stored encrypted on our servers. However, no method of transmission over the Internet or electronic storage is 100% secure.

4. Sharing of Information

4.1 Internal Use

We may share your information within our organization to improve our services and provide you with a better user experience.

4.2 No Sale of Personal Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in section 4.3, as required by law, or to protect our rights and the safety of our users.

4.3 Service Providers, Including AI Services

We use service providers that process data on our behalf and only for our purposes. These include cloud hosting and storage, payment processing, and AI services. AI services are used, for example, to check messages for safety (section 7), to translate messages when you ask for a translation, and to generate learning content. The text sent to an AI service is limited to what that task needs.

4.4 Guardians

If you are a child with a linked guardian, your guardian can see the information described in section 8.

4.5 User Consent

Any data generated on the Platform, including user statistics and analytics, are considered the property of KnowToWin. However, we will share this data with third parties only with your explicit consent.

4.6 Business Users

If you are a business user utilizing our Platform for internal quizzes or competitions, you acknowledge that our AI will access the source material you provide to generate quiz questions. You are responsible for ensuring that this material does not contain confidential or sensitive information. We will not be liable for any unauthorized disclosure resulting from the inclusion of such data.

5. User Rights

You have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
• Consent Withdrawal: You can withdraw your consent for data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

6. Cookies and Tracking Technologies

Our Platform uses cookies and similar technologies to enhance your experience. You can control the use of cookies through your browser settings.

7. Messaging

7.1 Who can use messaging

• Only verified users can send and receive messages.
• For messaging, anyone under 16 is treated as a child. Anyone whose age we cannot confirm is also treated as a child.
• A child can use messaging only after a verified adult guardian has been linked to their account (section 8).
• Tutoring sessions have their own chat for the learners, tutor and moderator of that session.

7.2 Attachments

• Children cannot send or receive attachments. Files can only be shared between two adults in a one-to-one conversation.
• Attachments are not allowed in tutoring session chats.
• Only images (JPEG, PNG, WebP) and PDF documents up to a small size limit are accepted. Files are checked automatically before they are stored, and other file types are refused.

7.3 Safety checks and AI-based monitoring

• Every message is checked automatically against rules for abuse, threats, harassment, spam and sharing of contact details.
• Any conversation that includes a child, or someone whose age we cannot confirm, is also checked by an AI service before the message is delivered. Tutoring session chats are always checked this way.
• In conversations with a child, messages that contain contact details such as phone numbers, email addresses, links or social media handles are held and are not delivered unless our team approves them.
• A held message is reviewed by our team, who may deliver it or reject it. Messages you report are also reviewed by our team.
• Our team can read messages when needed for safety, moderation, a report, or a legal requirement. We may remove messages, lock conversations, or suspend messaging for accounts that break our rules.
• Automated and AI checks reduce risk but cannot catch everything. Please report anything that makes you uncomfortable.

7.4 Translation

If you ask for a message to be translated, its text is sent to an AI translation service. Messages in tutoring sessions may be translated automatically into the session language.

7.5 How long messages are kept

• Conversations with no activity are moved to encrypted archive storage, currently after 60 days for one-to-one conversations and 90 days for tutoring session chats. You can still read and search your archived conversations.
• If a conversation had reported or held messages, we also keep a separate copy that only our team can access, as evidence for safety and legal purposes.
• If you delete a message "for me", it is hidden from you only; the other person still has their copy.
• When your account is deleted, your name is removed from your messages and replaced with an anonymous label. The other people in a conversation keep their copy of it.

8. Guardians and Children

8.1 How a guardian is linked

• When a child completes verification, they name their guardian. The guardian must be a verified adult on the Platform. If the guardian does not have an account yet, we send them an invitation.
• Our team links the guardian to the child's account when the verification is approved. A child has one linked guardian at a time.
• When the link is made, the guardian is given secure access to the child's encrypted account data, so they can see the information listed below.

8.2 What a linked guardian can see

• The child's account details and profile picture.
• The child's activity history in the app.
• The list of files the child has uploaded (names and details, not the file contents).
• All of the child's tutoring sessions, including cancelled and completed ones.
• The child's message conversations and messages, exactly as the child sees them, read-only. The guardian does not see the child's archived conversations or the child's blocks, and there are no attachments in a child's conversations.

8.3 What a linked guardian can do

• Lock the child's account with a PIN. The lock can turn off messaging, stop profile changes, turn off voice navigation, and keep the child signed in on a shared device. The guardian can change the PIN and remove the lock.
• Gift credits to the child. Gifts from a linked guardian may be approved automatically.
• Give consent before a prize is shipped to, or a tutoring session starts for, a child under 13.

8.4 What the child can do

• A child aged 13 or over can remove the account lock with the guardian's PIN.
• Once the child is verified and 16 or older, they can remove the linked guardian from their own account.

9. Children's Privacy

Our Platform is a gaming and learning space where users can answer quizzes on subjects like science, math, technology, and law to earn credits. It is open to users of all ages, but special rules apply to children. If you are under 13, you must have your parent or legal guardian’s consent to use the Platform. During the verification process, your guardian must provide consent and confirm they are an adult responsible for your care, such as a parent or other caregiver.

We do not knowingly collect personal information from children under 13 without guardian consent. If we find out we have collected such information without consent, we will delete it quickly.

For users under 13:

• There is a daily limit on the amount of credits you can purchase.
• We suggest that parents or guardians buy credits and donate them to you using the Platform’s donation system.
• When you place an order for prizes, we will call your guardian to get their consent before shipping.
• When you book a tuition session, we will call your guardian to get their consent before session starts.

For messaging, users under 16 have the additional protections described in section 7.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: