Privacy Policy

Effective Date: 01-01-2025

KnowToWin ("we," "our," or "us") operates the website https://knowtowin.com and the associated mobile application (collectively referred to as the "Platform"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share your data when you use our Platform.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Name
• Email address
• Phone number
• Date of birth
• Gender
• Educational background
• Geographic location
• Identification documents (like ID proofs or school marksheets for verification or career counseling)

1.2 Automatically Collected Information

When you use our Platform, we automatically collect certain information about your device and usage patterns, including:

• IP address
• Device type
• Operating system
• Browser type
• Pages visited and time spent
• Clicks and interactions with the Platform
• Quiz answers and performance
• Credits earned, referred, donated, or purchased

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our Platform and services.
• To personalize your experience on our Platform.
• To communicate with you about updates, promotions, and events.
• To analyze usage patterns and improve our offerings.
• To respond to your inquiries and provide customer support.
• To process and fulfill your orders for prizes. For users under 13, we will contact your guardian to obtain consent before shipping the order.
• To manage and facilitate tuition sessions, including video recordings with your consent. These recordings can be provided or deleted upon your request.
• To manage your credits, including earned, referral, donated, and purchased credits, and to facilitate their use in purchasing prizes.
• To analyze data and patterns generated on the Platform, which are our intellectual property, to develop models and improve our services. This analysis uses demographic data like age, education, and income group but does not include personal identifiers like your name or contact details.

3. Data Storage and Security

We take data security seriously and implement reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Your personal data, including identification documents, images, and other uploaded materials, are stored encrypted on our servers. However, no method of transmission over the Internet or electronic storage is 100% secure.

4. Sharing of Information

4.1 Internal Use

We may share your information within our organization to improve our services and provide you with a better user experience.

4.2 No Third-Party Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to protect our rights.

4.3 User Consent

Any data generated on the Platform, including user statistics and analytics, are considered the property of KnowToWin. However, we will share this data with third parties only with your explicit consent.

4.4 Business Users

If you are a business user utilizing our Platform for internal quizzes or competitions, you acknowledge that our AI will access the source material you provide to generate quiz questions. You are responsible for ensuring that this material does not contain confidential or sensitive information. We will not be liable for any unauthorized disclosure resulting from the inclusion of such data.

5. User Rights

You have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
• Consent Withdrawal: You can withdraw your consent for data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

6. Cookies and Tracking Technologies

Our Platform uses cookies and similar technologies to enhance your experience. You can control the use of cookies through your browser settings.

7. Children's Privacy

Our Platform is a gaming and learning space where users can answer quizzes on subjects like science, math, technology, and law to earn credits. It is open to users of all ages, but special rules apply to children under the age of 13. If you are under 13, you must have your parent or legal guardian’s consent to use the Platform. During the verification process, your guardian must provide consent and confirm they are an adult responsible for your care, such as a parent or other caregiver.

We do not knowingly collect personal information from children under 13 without guardian consent. If we find out we have collected such information without consent, we will delete it quickly.

For users under 13:

• There is a daily limit on the amount of credits you can purchase.
• We suggest that parents or guardians buy credits and donate them to you using the Platform’s donation system.
• When you place an order for prizes, we will call your guardian to get their consent before shipping.
• When you book a tuition session, we will call your guardian to get their consent before session starts.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: