Welcome to KnowToWin
KnowToWin is an educational app that provides engaging learning tools and games for students from low-income groups. By using our services, you agree to the following terms and conditions.
1. Account Registration
- Users must sign up and complete a verification process to access the games available on KnowToWin.
- Children need a parent or guardian, as described in our Privacy Policy. Some features, such as messaging, require a verified adult guardian to be linked to a child's account.
2. No Money Games
- KnowToWin does not offer online money games. You cannot pay money, or use credits bought with money, to play any game that can lead to a prize. This applies to every quiz and every side game on the Platform.
- Credits are units inside the app. They have no cash value. They cannot be withdrawn, exchanged for money, or sold or transferred to anyone for money.
- Prizes can only be obtained with earned credits, which come from answering questions correctly or from tutoring in the student tutor lane (section 6). Earned credits can never be bought.
- We operate these rules to comply with applicable Indian law, including the Promotion and Regulation of Online Gaming Act, 2025. If the law changes, we may change these rules and will tell you through an update to these Terms.
3. Credit Types
Your account holds five kinds of credits. Each kind can only be used for the purposes listed for it. Expiry periods are shown in the app and may change.
3.1 Purchased credits
- How you get them: by paying through the "Add Credit" page.
- What they can be used for: service memberships (section 5), sessions with professional tutors (section 6), gifts to other users (section 7), sponsoring prizes (section 9), and job listings.
- What they can never be used for: entering any quiz or game, getting prizes, or joining or improving your position in any prize competition.
3.2 Earned credits
- How you get them: by answering quiz questions correctly, and by teaching in the student tutor lane (section 6).
- What they can be used for: getting prizes (the only credit type that can), entering quizzes, memberships, and sessions in the student tutor lane.
- What they can never be used for: gifts to other users.
3.3 Game credits
- How you get them: free, by winning side games such as sudoku, crosswords and word or number games, and as rewards for reaching milestones (section 10).
- What they can be used for: entering games and quizzes only.
- Expiry: they expire a short time after you receive them (currently 7 days).
3.4 Referral credits
- How you get them: free, when people you invite join KnowToWin and reach milestones.
- What they can be used for: entering quizzes, and memberships.
- Expiry: currently 30 days after you receive them.
3.5 Donated credits
- How you get them: as a gift from another user (section 7).
- What they can be used for: service memberships only.
- What they can never be used for: entering any quiz or game, getting prizes, sponsoring prizes, or joining or improving your position in any prize competition.
- Expiry: currently 60 days after you receive them.
4. Quizzes
- Each quiz shows its entry fee, the earned credits you receive for a correct answer, and the credits you lose for a wrong answer, before you start.
- You can pay the entry fee with earned credits, referral credits or game credits. Purchased and donated credits cannot be used.
- A correct answer pays the earned credits shown for that quiz. A wrong answer returns the entry fee minus the amount shown as lost, to the same credit type you paid with.
- Practice mode is free. It uses no credits and pays no credits.
- Games are tailored to users' age and knowledge level. Users must complete the verification process to access the appropriate games.
5. Memberships
- Memberships unlock features of the app, such as voice help, stories, learning coach, career guidance, job tools, messaging translation and ad-free use. Some memberships renew periodically; renewal is manual unless the app says otherwise.
- There are two kinds of membership, and the app shows which kind each one is.
- Service memberships unlock features only. They have no prizes and no prize leaderboard of their own, so they cannot make winning a prize easier. Their fees can be paid with purchased, earned, referral or donated credits.
- Competition groups have their own weekly leaderboard and prizes. Their fees can be paid only with earned or referral credits. Purchased and donated credits cannot be used to join them.
- Some competition groups waive the fee for players who ranked highly in that game the previous week.
6. Tutoring
- Professional tutor lane: sessions are paid with purchased credits. Professional tutors are paid for their services under a separate tutor agreement. These payments are fees for teaching, not winnings.
- Student tutor lane: sessions are paid with earned credits. The student tutor receives earned credits for teaching, and competes for prizes in their own group.
- For learners under 13, we contact the guardian for consent before a session starts.
7. Gifts (Donations)
- You can gift credits to another user using purchased credits only. Earned, referral, game and donated credits cannot be gifted.
- The person who receives a gift gets donated credits, which can only be used as described in section 3.5.
- Gifts may need our approval before they reach the recipient. Gifts from a linked guardian to their child may be approved automatically.
- We may reverse a gift that breaks these Terms.
8. Prizes and Redemption
- Earned credits are the only type of credit that can be used to get prizes in the Prizes area of the app.
- Prizes are a competition, not a shop. To get a prize, you must rank within the required position on your group's weekly leaderboard (currently the top 20), during an open prize window for your country.
- Each prize has a price in earned credits, and when it is ordered, that amount is deducted from your account.
- If an item fails to reach you or if delivery fails, the earned credits are refunded to your account.
- For users under 13, we contact the guardian for consent before shipping a prize.
9. Sponsoring Prizes
- Sponsors fund prizes for other users. Sponsoring can only be paid with purchased credits.
- Sponsoring a prize does not give the sponsor any advantage in winning prizes.
10. Milestones
- Milestones reward progress such as signing up, completing your profile, getting verified, playing a number of games, and inviting people who join.
- Milestones cost nothing. No credits of any type are spent or needed to reach a milestone.
- When you reach a milestone you receive game credits. If someone invited you, they may receive referral credits.
11. Promotional Codes
- We may give promotional codes that add credits or memberships to your account. Promotional codes are free. They cannot be bought or sold, and credits from a code follow the rules for their credit type in section 3.
12. Account Deletion
- How to request deletion: You may request deletion of your account at any time from within the app or by contacting us at [email protected].
- What deletion means: When your deletion request is completed, we permanently remove your account and personal information from our active systems, subject to any data we must retain to comply with law (for example, records needed for tax, fraud, or audit purposes).
- Irreversible action: Deletion is permanent and cannot be undone. You will lose access to your account, game history, progress, and any associated items or benefits.
- Fraud prevention after deletion: To protect our users and platform from abuse, we may retain limited, non-identifying security data derived from your account (for example, cryptographic tokens created from your email or phone number). These tokens cannot be used to reconstruct your personal information and are kept only for a limited time to help prevent prohibited re-registrations and fraud (see Section 13).
13. Fraud Prevention & Anti-Abuse
- Fair use: You agree not to create multiple accounts, use false information, or attempt to bypass rules, restrictions, suspensions, or limits.
- No trading credits for money: You agree not to buy, sell or trade credits, accounts or prizes for money, inside or outside the app. We may remove credits and suspend accounts involved.
- No “delete-and-recreate” to evade rules: Deleting an account for the purpose of immediately re-registering to avoid verification, limits, or other enforcement actions is strictly prohibited.
- How we prevent abuse: We may use technical signals to detect prohibited re-registrations. These signals can include one-way cryptographic tokens derived from information you provided (e.g., email or phone). The tokens are not your personal information; they cannot be reversed to reveal your identity and are retained only for a limited period solely to protect the service.
- Enforcement: If our systems detect an attempt to re-register in violation of these Terms, we may block or restrict access, require additional verification, or take other appropriate action.
- Appeals: If you believe your account was blocked or flagged in error, please contact us at [email protected] and we will review your case.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at [email protected].